Support

Write to support@motexpenses.app. We answer in English or Italian.

What helps us help you

• The phone or car you use and the version of the app, which is on the app's Diagnostics page.
• What you did, what you expected and what happened instead, with the day and the time.
• If we ask for them, the app's logs: Diagnostics → Send to support…. Nothing leaves the phone until you confirm, and the logs are deleted after 30 days.

Delete your account

You can delete your account at any time, from the app or from the web portal:

1. Open Account.
2. Choose Delete the account and confirm.

The account and all its data in the cloud are deleted after 7 days; until then you can change your mind by signing in again. After that the encryption key of the account is destroyed, so the backup copies of the cloud, kept for up to 35 days, can no longer be read either.

If you cannot open the app, write to support@motexpenses.app from the address of the account and we will delete it for you.

What is kept

• What is on your phone stays there: uninstalling the app deletes it.
• Expense reports and receipts you sent to a company belong to that company, which keeps them for as long as the law requires.
• Billing records of business subscriptions are kept for 10 years, as Italian tax law requires. Subscriptions bought from the App Store or Google Play are cancelled from the store, not by deleting the account.

Connected cars

To withdraw the access you gave MotExpenses to your car, remove it from the connected apps of your Volvo ID, or from your My BMW or My MINI account.